Our Guarantee & Warranty - Emberly Chimney Cleaners Long Beach

The Emberly Chimney Cleaners Long Beach Guarantee

We’re Corrine Halstead and the team at Emberly Chimney Cleaners Long Beach. Since 2009, we’ve inspected and cleaned more than 38,000 chimneys, and every single job has started with a written price and ended with a documented photo record. That’s not marketing. That’s Clause 1 and Clause 4 of the Haven Standard, and it’s how we’ve operated from day one in Long Beach.

Call (424) 401-5585

When we say we stand behind our work, we mean something specific. If it’s not done right, we make it right. That’s the 365-Day Done Right Promise, stamped on every job we complete. No runaround, no “that’s normal,” no disappearing act. You get a written scope before we start, a written warranty when we finish, and a direct line to a live person if something doesn’t feel right. In a city where salt air eats mortar and Santa Ana winds test every chimney cap, that promise matters. We’ve rebuilt flue liners in Belmont Shore that other companies said were fine, caught spalling brick in Bixby Knolls before it became a structural issue, and documented it all so the homeowner could see exactly what we saw.

What’s Covered

• Workmanship on every repair and installation. Whether we’re pouring a new chimney crown with HeatShield, installing a DuraFlex liner, or rebuilding a firebox, our labor is covered under the 365-Day Done Right Promise. If a joint separates, a cap leaks, or a liner shifts in the first year, we come back and fix it.
• Parts and materials from name-brand suppliers. We source through Haven’s buying network from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. These aren’t generic parts from a hardware store shelf. If a manufacturer defect shows up, we handle the replacement and the labor to install it.
• Complete jobsite cleanup. Chimney work is messy by nature, soot and creosote don’t stay where you want them. We lay protection, HEPA-vac what we disturb, and leave your fireplace area cleaner than we found it. If we track anything through your home, we clean that too.
• On-time arrival with verified crews. Under the Haven Standard, you get a named technician, a background-checked and uniformed crew, and a text when they’re on the way. If we’re running behind, we call. No ghosting, no “someone will be there between 8 and 5.”
• Honest pricing with no post-work surprises. Clause 1 of the Haven Standard requires a written price before any work starts. That price includes the full scope, all materials, and labor. If we find something unexpected during the NFPA 211 Level 2 camera inspection, we stop, show you the footage, and write a new price before proceeding. Never “while we’re here” pressure. Never a bill that jumps because the tech is already on your roof.

Our Satisfaction Promise

If something feels off after we leave, call us. A live person answers our phones 24 hours a day, 7 days a week. No voicemail maze, no “leave a message and we’ll call back Tuesday.”

Here’s what happens next. We pull your documented photo record from our archive, every job since 2009 has one, and we review what our technician found and what was done. Then we send the same technician or a senior crew back to your home in Long Beach to look at the issue in person. If we missed something, we fix it. If we damaged something, we repair or replace it. If we simply didn’t communicate clearly what we found, we sit down with you and the photos and explain it again until you understand your chimney’s condition.

The 365-Day Done Right Promise isn’t a gimmick. It’s a stamped commitment on your invoice, and it’s how we’ve stayed in business through three Santa Ana fire seasons, multiple Long Beach building code updates, and enough chimney fires to know that prevention beats reaction every time. We’ve had homeowners in Naples and the Peninsula call us six months after a sweep because they noticed a draft issue we should have caught. We went back, found a partially obstructed flue liner the previous camera angle missed, and cleared it at no charge. That’s the promise. No arguments about whether it was “our fault.” If it’s not done right, we make it right.

Before

After

Licensed & Insured Backing

Here’s the guarantee behind our guarantee. We’re licensed and insured, and that paperwork is what lets us pull permits, carry liability coverage, and stand behind a $10,000 liner installation without blinking. In Long Beach, that matters more than people think. The city requires permits for chimney rebuilds over a certain height and for any liner replacement that changes the appliance type. An unlicensed sweep can’t pull those permits, which means either the work happens under the table or you, the homeowner, become the contractor of record. Neither is a good position.

Our insurance covers property damage, worker injury, and the kind of rare but real accidents that happen when you’re working on a roof in Belmont Heights with a 40-pound camera rig and a stiff ocean breeze. If a technician slips and damages your Spanish tile, we’re covered. If a tool drops down the flue and cracks a gas insert, we’re covered. More importantly, you’re covered. The license proves we met California’s contractor standards. The insurance proves we can pay if something goes wrong. Together, they’re the foundation that makes the 365-Day Done Right Promise something you can actually collect on, not just words on a website.

We also carry bonding, which means there’s a third-party financial guarantee behind our work. If we disappeared tomorrow, and we won’t, but if we did, there’s a mechanism for you to recover your investment. Corrine Halstead has owned and operated Emberly Chimney Cleaners Long Beach since 2009. We’re not a pop-up. We’re not a franchise. We’re independently owned, locally staffed, and we’re here when you need us.

Free Second Opinion on Any Written Estimate

Here’s something else we guarantee. Bring us a competitor’s written quote for chimney repair, liner installation, or a rebuild in Long Beach, and we’ll give you a free second opinion. We’ll run our own NFPA 211 Level 2 camera inspection, show you the footage, and write our own scope and price. Sometimes we agree with the other company. Sometimes we find the liner doesn’t need replacement, just a HeatShield resurfacing. Sometimes the crown only needs a Gelco cap, not a full tear-off. You get honest information, and you decide who to hire.

No charge for the second opinion. No pressure to choose us. Clause 1 of the Haven Standard says “Have it in writing,” and that includes having multiple bids in writing so you can compare apples to apples. We’ve been doing this since before “transparency” became a buzzword.

What You Walk Away With

Every Emberly Chimney Cleaners Long Beach job ends with documentation you can hold in your hand or pull up on your phone. The written price from before work started. The written scope describing exactly what was done. The written warranty with the 365-Day Done Right Promise. And the documented photo record, Clause 4 of the Haven Standard, showing the condition of your flue liner, smoke chamber, firebox, crown, and cap before and after our work.

In Long Beach, where the marine layer keeps chimneys damp half the year and accelerates spalling and liner deterioration, that photo record is your baseline. Next year, when we come back for your annual inspection, we compare. We can show you exactly how fast your crown is cracking, whether that Class II creosote buildup is becoming Class III glazed creosote, and whether the repair we made is holding. It’s not a report full of checkmarks and vague language. It’s visual evidence, dated and archived, going back to 2009.

Call (424) 401-5585 any time, day or night, and a live person will answer. Ask about our guarantee, schedule your inspection, or request that free second opinion on a quote you’ve already got. We’ll put it in writing before we start, document every step, and stand behind it for 365 days. That’s the Haven Standard. That’s Emberly Chimney Cleaners Long Beach.

Written by Corrine Halstead, Owner at Emberly Chimney Cleaners Long Beach, serving Long Beach since 2009.